At Rajal Emporium, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a flexible return and exchange policy. Please read the following guidelines carefully to ensure a smooth return or exchange process.

1. RETURNS

1.1 Eligibility:

You may return items within 5 days of receiving your order.
To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging with all tags attached.

1.2 Return Process:

To initiate a return, please contact our customer service at Info@rajalemporium.com within the specified return period.
Our customer service team will provide you with instructions on how to return the item(s).

1.3 Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method to ensure the safe return of your items.

1.4 Refunds:

Once your return is received and inspected, we will process the refund to the original method of payment.
Please allow 5 days for the refund to be reflected in your account, depending on your payment method and financial institution.

2. EXCHANGES

2.1 Eligibility:

Exchanges are available for items in the same condition as received and in the original packaging with all tags attached.
You may request an exchange within 5 days of receiving your order.

2.2 Exchange Process:

To initiate an exchange, please contact our customer service at Info@rajalemporium.com within the specified exchange period.
Our customer service team will provide you with instructions on how to exchange the item(s).

2.3 Exchange Shipping:

Customers are responsible for the cost of shipping for exchanged items unless the exchange is due to an error on our part or a defective product.
We recommend using a trackable shipping method for the exchange.

3. EXCEPTIONS

3.1 Non-Returnable Items:

Certain items are non-returnable, including but not limited to:
Items marked as final sale.
Customized or personalized items.

3.2 Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service at Info@rajalemporium.com within 5 days of receiving your order.
We will provide instructions on returning the damaged or defective item, and a replacement or refund will be issued.

4. CONTACT INFORMATION

If you have any questions or concerns about our Return & Exchange Policy, please contact our customer service at Info@rajalemporium.com.

Thank you for shopping with Rajal Emporium. We appreciate your business and aim to make your shopping experience enjoyable and hassle-free.